Knowledge Management - Operators Available to Modify Full Searches in the Client Portal and Knowledge Base

According to TeamDynamix on their portal (link, login required), the following operators are available for Full Search (what the search field in the top-right corner of the Client Portal and Knowledge Base uses):

  • +: Requires that both terms are included in the results. For example, cats + dogs will find results including both cats and dogs.  As the AND operator is the default search operator, the previous example would be equivalent to searching for cats dogs. 
  • -: Requires that the term after - is not included in the results. For example, cats -dogs will find results including cats and exclude all results that include dogs. 
  • |: Allows results where either term is included. For example, cats | dogs will find results with either term.
  • "": Requires that the exact phrase is included in the results. For example "cats and dogs" will search for results including the exact phrase "cats and dogs".
    • This is the only operator available when using the Search tab in the Knowledge Base
  • #: Searches for a tag, in areas that support tags. For example, #animals will search for articles that are tagged with the animals tag.

Additional Info

For information on how Full Search searches are prioritized, see this article (link).

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Knowledge Management
Knowledge Management (KM) is the process to identify, create, represent, distribute, and enable adoption of learning experiences. Such learning experiences encompass knowledge, either embodied in individuals or embedded in organizational standards and practices.