Enterprise Business Systems (EBS) - ESS - Error: "Critical error has occurred. Processing of the service was terminated. Unsaved data has been lost"

error problem-resolution public ebs enterprise-business-systems

Problem

Critical error received by user in Employee Self Service with message: "A critical error has occurred. Processing of the service was terminated. Unsaved data has been lost."

Environment

Enterprise Business Systems (EBS)

Resolution

Try coming back to this at a later time.
If your record has been locked more than two hours, contact the Service Desk at (517) 432-6200 to create an incident ticket.
Other contact options for the IT Service Desk are available in the Live Support Options section of the main Client Portal page (link).

Cause

The Employee personnel record is being maintained by Human Resources or Payroll (only one person can maintain a personnel record at one time).

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EBS Portal

The Enterprise Business Systems (EBS) Portal is the entry point to administrative systems used university-wide. Based on security roles, the EBS Portal provides MSU employees and retirees access to their unique combination of authorized administrative systems. Embedded as part of MSU’s HR/Payroll System, it provides direct access to various human resources functions.

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