Enterprise Business Systems (EBS) - ESS - Error: "Person is already being processed by User <username>"

Problem

Service is locked icon appears when updating information through Employee Self Service.

Environment

Enterprise Business Systems (EBS)

Resolution

  1. If the username that appears is your own name, you may have another active portal tab/window open. Check your browser tabs and windows or another computer you may have used and close them.
  2. Try coming back to this at a later time. If the error recurs, contact the Service Desk at (517) 432-6200 to create an incident ticket.

Cause

The employee personnel record is being maintained by Human Resources or Payroll at this time (only one person can maintain a personnel record at a time).

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EBS Portal
The Enterprise Business Systems (EBS) Portal is the entry point to administrative systems used university-wide. Based on security roles, the EBS Portal provides MSU employees and retirees access to their unique combination of authorized administrative systems. Embedded as part of MSU’s HR/Payroll System, it provides direct access to various human resources functions.