Enterprise Business Systems (EBS) - Portal Login Error: "500 Internal Server Error"

Problem

Upon logging into the EBS Portal receive error message "500 Internal Server Error".

Environment

Enterprise Business Systems (EBS)

Resolution

Contact IT Service Desk at (517) 432-6200 to have an incident ticket created.

Cause

Employee has No SAP roles (ESS, MSS, Unit Admin or Unit Time Admin) to be able to login to EBS. Technically speaking, no roles pushed through LDAP for SAP ECC.

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EBS Portal
The Enterprise Business Systems (EBS) Portal is the entry point to administrative systems used university-wide. Based on security roles, the EBS Portal provides MSU employees and retirees access to their unique combination of authorized administrative systems. Embedded as part of MSU’s HR/Payroll System, it provides direct access to various human resources functions.