Enterprise Business Systems (EBS) - Portal - Login Error: "The following ABAP Exception occurred: USER_NOT_FOUND"

Problem

Upon logging into the EBS Portal you receive an error message "The following ABAP Exception occurred: USER_NOT_FOUND"

Environment

Enterprise Business Systems (EBS)

Resolution

Contact IT Service Desk at (517) 432-6200 to have an incident ticket created.

Cause

You have portal roles but no roles are given in SAP ECC.

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EBS Portal
The Enterprise Business Systems (EBS) Portal is the entry point to administrative systems used university-wide. Based on security roles, the EBS Portal provides MSU employees and retirees access to their unique combination of authorized administrative systems. Embedded as part of MSU’s HR/Payroll System, it provides direct access to various human resources functions.