TeamDynamix - Knowledge Process When a Configuration Item is Retired - Internal Only

Question

What must happen in the TeamDynamix Knowledge Base when a Configuration Item is retired from service?

Answer

Several things must happen from a knowledge perspective when a Configuration Item is retired (removed from service):

• Find and Archive all articles as appropriate
  • Be sure to check for any related articles, as links may need to be removed from those as well
  • Check for any existing Shortcuts
  • Check for a Category that may need to be removed
  • Check for all articles attached to the Service or Service Offering
• Remove the Configuration Item from the Master Support Information Page article
• Add the Configuration Item and Retired Date to the Master Retired CI article

Additional Info

None