What's New in the Knowledge Base

These articles have important changes that have been highlighted to enhance awareness. Articles that are marked "Internal Only" have restricted permissions and may not be viewable by everyone. A full list of modified articles is available from View All Recent Articles (link).

List of recently updated articles that have been highlighted with important changes.
IDArticle LinkUpdate SummaryDate Modified
2151Security & Operations Center Support Information - Internal OnlyThe Security & Operations Center (SOC) provides several core functions in the NIST Cybersecurity Framework (NIST-CSF), including detecting and responding to cybersecurity attacks and threats.6/17/2026 2:56 PM
2346pike.accessiblelearning.com/MSU Support Information - Internal OnlyAccessMSU is a comprehensive data management system that modernizes and streamlines how accommodations are requested, reviewed, approved, communicated, and managed through MSU’s Resource Center for Persons with Disabilities (RCPD). Powered by Accessible Information Management (AIM), AccessMSU provides students, faculty, and staff with a centralized, secure, and user-friendly platform for requesting and managing disability-related accommodations and services.6/17/2026 2:55 PM
2091Local Technical (LT) Change Advisory Board (CAB) Reviewers Role and Responsibilities - Internal OnlyA guide to ensure consistency, accountability, and thoroughness in the change review process by clearly outlining what LT CAB reviewers are expected to verify.6/17/2026 2:51 PM
2231How to Interrupt the MSU IT Services Incident Prioritization Matrix & SLA TimersNew article - How to Interrupt the MSU IT Services Incident Prioritization Matrix & SLA Timers6/17/2026 2:51 PM
2161Genesys - Preventing Another Contact While Making a CallbackIntended for ITSD, this article details how to make callbacks without receiving additional contacts through Genesys while doing so.6/17/2026 2:51 PM
2334TDX 12.2 Upgrade - Internal OnlyNew article to support TDX 12.2 Upgrade6/17/2026 2:51 PM
2285Vended Product Administation - CA Service Management Data Extract Fields AvailableNew article6/17/2026 2:51 PM
735Identity Assurance Policy and Procedure - Internal OnlyInformation about how users can correct their personal identity assurance information has been added.6/17/2026 2:03 PM
1260Change Enablement - How To Create a New Change - Internal OnlyRenamed the Reschedule a Change link to Modifying an Approved Change in TeamDynamix6/17/2026 1:58 PM
2256D2L - How to add Ally Report Link to NavbarThis article outlines the process for adding an Ally Report link/button to your course navigation bar.6/17/2026 8:06 AM