TeamDynamix - How To Edit Time on a Ticket

Objective

Following these steps will allow you to add or update the time entered on a ticket in the TeamDynamix system.

Environment

TeamDynamix

Before You Begin

This process is only used to modify existing time entries and cannot create new ones. If you have not entered time on a ticket, you will need to do so from an Update action on the ticket itself.

Steps

  1. Go to the My Work application/tab.
  2. Select My Time Card from the pane on the left.
  3. Navigate to the time period of the time that needs to be adjusted using the arrows or calendar icon near the top of the screen.
  4. Select the time entry that needs to be adjusted.Uploaded Image (Thumbnail)
  5. In the window that pops up, select EditUploaded Image (Thumbnail)
  6. Make the necessary modifications and select SaveUploaded Image (Thumbnail)
  7. You're done! The time will now be updated on the ticket.

Additional Info

This can also be done from the Time & Expenses tab from TDNext.

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TeamDynamix is a SaaS Cloud solution that brings ITSM & PPM together with iPaaS.