Error on MacBook Air / Pro: Visual Basic for Applications - Run-time error '53'

Problem

When using an Office app on your MacBook, you receive an error: "Run-time error '53': File not found <path name>".

Environment

JAMF-connected:

• MacBook Air
• MacBook Pro

Resolution

1. Open JAMF Self Service
2. Click Browse and then select All
   This will give you a list of all applications available, in alphabetical order. You can also use the search box to find the reset section for Microsoft products or the Adobe Add-in removal.
   Screenshot

   

3. Scroll / search for Adobe Acrobat Add-in Removal for Microsoft Office
4. Remove the Adobe Acrobat Add-in:
   1. First make sure all Microsoft Office apps are closed on your device
   2. Click Remove
      Screenshot

      

   3. The app will run through a detection process and remove all Adobe Add-ins for Word, Excel, and PowerPoint
5. Run a reset on the Office application where you received the error:
   We're using Microsoft Word for the instructions below. Adjust to whichever Office app caused the error for you.
   1. Scroll / search for Reset Microsoft Word
   2. Click Reset
      Screenshot

      

   3. The app will run through a process of resetting cache, templates, add-ins and configuration data and will not remove personal documents.
   4. The first time you launch the application you reset, it will:
      1. run through a verification process;
      2. prompt you that the Default Editing Language Changed - click OK;
         Screenshot

         

      3. prompt you to agree to their privacy statement - click Next; and
         Screenshot

         

      4. prompt about "Powering your experiences" - click Done.
         Screenshot

         

6. You're done! This should resolve the error and prevent its recurrence.

Cause

This error appears to be caused by an unsupported Adobe add-in.