D2L - Inbox Indicates Messages Are Available but None Are Showing

Problem

In D2L, the inbox says messages are available, but they do not show up in the inbox itself.

Environment

D2L

Resolution

  1. From the main D2L page, select the Email tab
  2. In the Filter By drop down box, select All Messages
    Screenshot

Cause

Sometimes filters may inadvertently hide messages. Removing the filter makes them visible.

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Learning Management Systems
Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools. The service covers user inquiries, technical issues, and guidance on LMS features such as course creation, content management, assessments, grading, and communication tools.
Learning Management Systems Support
Learning Management Systems (LMS) provides support and troubleshooting for MSU’s LMS platforms, including D2L (Desire2Learn) and other related tools.
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