Billing

What Is the Service?

Some services have a cost associated with them, and these services are billed to customers using a centralized billing process. Billing includes the assignment of time, materials, and other costs to applicable work orders. The Billing teams maintain price lists in billing systems (e.g., Planon, Pinnacle), monitors and tracks receipt of purchases made.

What If I Need to Start or Stop a Service?

If you are looking to start an IT service or have an IT service that is no longer needed and billing should be stopped, please use the form related to that service to request the service be started or discontinued.

Here are some common billed IT services:

 
Change IT Billing Account Information View Planon Customer Statements Add/Remove Access to Telecom Billing System Ask a Question about IT Billing

Related Articles (2)

IT Billing - Requesting Changes to Multiple Recurring IT Billing Charges
This article will guide you through how to request changes to multiple recurring IT billing charges in one submission using an uploaded spreadsheet based on the template available from this article.
Telecom - General Information about Telecom Billing
MSU IT Telecom Services billing varies depending on the services performed.

Service Offerings (4)

Change Billing Information
Customers who are currently have recurring charges for services can request the account information used for billing be updated.
Customer Statements
Customer statements for Information Technology services and other billed charges can be viewed through one of two systems depending on the type of charges.
Telecommunication Billing System
Request access to the Telecommunication Billing System (Pinnacle) be added or removed
Question about IT Billing
Ask a general question about IT Billing