Knowledge Management - How To Find All Knowledge Articles Owned By Your Support Group(s)

Objective

Following these steps will bring up a report showing all Knowledge Base Articles (KBAs) owned by a Support Group you are a member of.

Environment

TeamDynamix

Before You Begin

You will need access to TDNext to follow these instructions

Steps

  1. Open TDNext and log in
  2. Go to ITS-Tickets
  3. Select ReportsUploaded Image (Thumbnail)
  4. In the Search field, type km and select Search
  5. Under Knowledge Base Reports, select KM - All Articles Owned By My Groups
  6. You're done! The report showing all the KBAs should now be open

Additional Info

  • You can open each listed article by selecting it from the Subject field
  • The columns are sortable by selecting the up/down arrows at the top
  • You can put the information into a spreadsheet by selecting Actions > Export to Excel
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Knowledge Management - How To Process a Knowledge Article Approaching its Review Date in TeamDynamix
All articles are subject to a six month review period. This article goes over the process of reviewing them at that time.

Related Services / Offerings (2)

Knowledge Management
Knowledge Management (KM) is the process to identify, create, represent, distribute, and enable adoption of learning experiences. Such learning experiences encompass knowledge, either embodied in individuals or embedded in organizational standards and practices.
TeamDynamix (TDX)
TeamDynamix is a SaaS Cloud solution that offers automated workflows, real-time dashboards, task visualization, centralized collaboration, and time tracking to streamline work processes and improve productivity.