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- Knowledge Base
- Information Security
- Identity and Access Management
Following these steps will set up Okta FastPass on your machine, allowing you to use biometric and other credentials to complete multi-factor authentication (MFA), often referred to as Two-Factor Authentication (2FA).
- Knowledge Base
- Teaching and Learning
- Assessment Systems and Learning Analytics
This article details a fix for the Respondus error "Compatibility Mode Not Allowed".
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
When you attempt to activate your camera in a Spartan Teams meeting, you get a message saying the camera is already in use and it won't turn on, even though no other application appears to be using the camera
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
Following these steps will connect a locally installed Windows Outlook client to MSU's Spartan Mail service.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
Using the standard Windows Outlook setup configuration for Spartan Mail (available in KB 758 (link)) results in slower than normal connections or you notice that your calendar or shared calendars aren't updating. Turning off Cache Mode may help resolve this issue.
- Knowledge Base
- Administrative and Business
- Alumni and Advancement
This article describes how to download and install the AdvanceWeb Utility Tool on Windows OS computers.
- Knowledge Base
- Information Security
- Identity and Access Management
Imprivata stores passwords to facilitate easy authentication to various systems. This article covers how to update a password stored in Imprivata.
- Knowledge Base
- Desktop and Mobile Computing
- Software and Applications Distribution
This article describes how to assist with "Windows update has been disabled by your system administrator" error message.
- Knowledge Base
- Communication and Collaboration
- Conferencing and Telephones
- Zoom Web Conferencing
Following these links will download and install the local Zoom client on your windows or macOS device.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
Following these steps will allow you to change which folders from your Spartan Drive account are automatically synced to your Windows device. The default behavior is that everything is synced.
- Knowledge Base
- Infrastructure
- Network and Connectivity Management
Following these steps will connect your Windows device to the Eduroam wireless network.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
Following these steps will add a new email account in a local Windows Outlook client that is connected to MSU's Spartan Mail service.
- Knowledge Base
- Desktop and Mobile Computing
- Desktop and Mobile Device Support
This article describes how to properly sanitize data on mobile devices.
- Knowledge Base
- Infrastructure
- Server and Storage Management
IT Services provides a file share storage service (network-attached storage) that can be mapped as a drive within Windows Explorer on a Windows computer.
- Knowledge Base
- Communication and Collaboration
- Email and Collaboration Services
Following these steps will add your Spartan Mail account to a local Windows 10 Mail app.