Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

Articles (11)

After-Hours Support for IPF

The IPF IT Front Desk is staffed Monday - Friday, 7 a.m.-5 p.m. (except university holidays). Outside of these times, coverage is provided for urgent issues with critical or high-priority services that cannot wait until the next business day.

General Information About the Workstation Management Program

Link to the Workstation Management SharePoint site, which describes the program and has links for Effortless PC, etc.

Jamf - Link to Documentation Channel in MS Teams for MSU Jamf group

Documentation and training videos are available through this teams channel.

Mobile Device Support - 10 Steps to Secure Your Mobile Device

This article provides steps to secure your mobile device.

Mobile Device Support - iPhone Security Best Practices

This article provides iPhone security best practices.

Network Wireless - Useful Links for Troubleshooting Wireless Issues on Apple Devices

This article provides multiple links to resources that can help troubleshoot Apple wireless networking issues.

SafeMSU - Safety Resources App Available for Download

Designed with input from students, faculty and staff, the SafeMSU App provides access to valuable safety resources direct to Spartan’s hands.

Mobile Device Support - Android Phone Security Recommendations

The instructions here are provided for reference only and will not be applicable to all handsets. It is recommended that users follow the instructions contained in the operating manual for their device where possible.

Hardware Support - How To Sanitize a Device Prior to Disposal

This article describes how to properly sanitize data on mobile devices.