IT Communications and Documentation

Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.

Articles (4)

StatusHub - Difference between Incident vs. Scheduled Maintenance

This article describes the differences between requesting an Incident vs. Scheduled Maintenance.

StatusHub - General Information About StatusHub (servicestatus.msu.edu)

StatusHub (https://servicestatus.msu.edu (link)) displays status information about services provided to the MSU campus by Libraries, Telecom, and IT Services. Status information may also reflect an event creating calls to IT Services Support or if the event is critical enough to affect a major portion of campus.

StatusHub - Servicestatus.msu.edu - Configuring RSS Feeds for MSU Service Status

IT Services maintains a website at servicestatus.msu.edu which provides information about services and systems for MSU. This alert and maintenance information is also available through ATOM (RSS) feeds as described in this document.

StatusHub - How to Subscribe to Service Notifications from StatusHub

Following these steps will opt you in to automatically receive notifications from MSU's service alert website, to help you keep track of ongoing changes or outages with various MSU IT systems.